Refund policy

Refund & Return Policy

1. Eligibility for Returns

  • Returns must be requested within 30 days of the delivery date.
  • Items must be in original condition, unused, and include all original packaging, manuals, and accessories.

2. Non-Returnable Items

The following items cannot be returned:

  • Custom-built PCs or products with customized configurations.
  • Opened or activated software.
  • Items labeled as "final sale" or "non-returnable."
  • Gift cards.

3. Order Cancellations

  • Orders can be canceled within 24 hours of purchase if they have not been processed or shipped.
  • To request a cancellation, please contact us at protech.informatiquemg@gmail.com.

4. Return Procedure

To initiate a return, please contact us:
📧 Email: protech.informatiquemg@gmail.com
📞 Phone: (450) 325-1474
📍 Address: 6620 Boulevard Laurier, Terrebonne, QC, J7M 1H1

Once your return is approved, we will provide detailed return instructions.

5. Return Shipping

  • Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item.
  • Shipping costs for non-defective returns are non-refundable.
  • If the return is due to our error (defective/wrong item), we will cover return shipping costs and provide a prepaid shipping label.
  • We recommend using a trackable shipping service and purchasing shipping insurance to prevent loss or damage during transit.

6. Refund Policy

Approval Process

  • Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund.
  • Refunds are typically processed within 5-7 business days after receiving the returned item.

Refund Method

  • Refunds will be credited to your original method of payment.
  • If paid via credit card, please allow 7-10 business days for your bank to process the refund.

Partial Refunds

A partial refund may be issued if:

  • The item is returned damaged or missing parts, not due to our error.

7. Exchanges

  • We only replace items if they are defective or damaged.
  • If you need an exchange for the same item, contact us:
    📧 Email: protech.informatiquemg@gmail.com
    📞 Phone: (450) 325-1474
  • We will provide further instructions.

8. Defective or Damaged Items

If your item arrives defective or damaged:

  • Contact us within 48 hours of delivery.
  • Provide photos or videos as proof of the defect or damage.
  • We will arrange a replacement, repair, or refund.
  • Return shipping for defective items will be covered by us.

9. In-Store Returns

You may also return your item in person at our store:

📍 Pro Tech Informatique MG
6620 Boulevard Laurier, Terrebonne, QC, J7M 1H1

🕒 Store Hours:

  • Monday to Tuesday: 10:00 AM – 7:00 PM
  • Thursday to Saturday: 10:00 AM – 7:00 PM
  • Closed on Wednesday & Sunday

For any questions, contact us at protech.informatiquemg@gmail.com.